my basket

items: 0
subtotal: £0.00 (Ex-VAT)

Help & FAQs

• Frequently Asked Questions
• Shopping with us
• How to use our website

Searching

Simply type a word describing the product you are after into the search box, such as “barnaby bear” and every product associated with barnaby bear will appear on the search results page. To narrow down the search, try to be as specific as possible – for example “barnaby bear book” will show just the book products which will be more relevant to your search term.

Alternatively, just type in the catalogue number of the product you are looking for.

How to order

Once you have found a product that you wish to order, click ‘add to basket’, and it will be added to your shopping basket (which is shown on the top right of the page). Once you have selected everything that you want, click on ‘checkout’ to continue.

Checkout

At this point, if you are a school, you can choose to be invoiced for your goods, or will be prompted for credit/debit card details. You will first need to log in – which will take you to the secure part of the website.

If you have ordered on this website before, you will simply need to type in your email address and password to log in. If you are a newcomer, just type in your details – it’s quick and easy to do.

If you are still unsure of how to order online – please contact us and we will happily guide you through the process, or take your order over the phone.

Online order form

If you have a current catalogue, or already know exactly what you want, you can use the quick order shortcut at the top of the page. Simply type in the catalogue number of the item you want to order, confirm quantities and repeat this with all the products you want to buy – when you’ve finished click on ‘checkout’.

Discontinued items

If we have notification that an item is to be discontinued, we will post a message on the relevant product page on the site to inform you that once we run out of stock of the item you will no longer be able to order it. Until our stocks are depleted we will be able to continue to supply it to you, but once we have sold out we will not be ordering any more.